Hello, how can we help you?
Common searches
update account information
missing deposit
forgot email
Profile
Accidentally created a new account when you already have one?
A person may only have one Luno account. We'll help you get access to your original account.
Find out more
Security
Lost or stolen phone?
If your mobile phone has been lost or stolen, and you can't sign in to your Luno app, here's a step-by-step guide of what you need to do.
Find out moreTroubleshooting
How do I close my account?
Read articleI can't access my authentication app. What can I do?
Read articleMy deposit is missing. Where is it?
Read articleHow do I update my password?
Read articleHow to use Luno
Why is the buy/sell quote different from prices shown elsewhere on Luno?
Read articleWhat is a trusted device, and how do I enable it?
Read articleWhat are Luno's fees and transaction limits?
Read articleHow do I avoid scams and "high-risk" addresses?
Read articleAsk Toshi for help
If you have any questions about using Luno, our digital assistant, Toshi, is here to help 24/7.
Have a security concern?
Report suspicious activity
Need more help?
Send us a message